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3-star hotel Check-in 16:00 · Check-out 11:00

DoubleTree by Hilton Hotel Jackson

Modern hotel with free Wi-Fi, indoor/outdoor pool, and Southern restaurant. Rated 3.9 from 1,435 reviews, near Union University and Jackson Regional Airport.

1770 US-45 BYP, Jackson, TN 38305, United States View on map
7.8/10
Good Based on 1453 recent guest reviews
Free Wi-Fi Paid breakfast Free parking Accessible Indoor and outdoor pool
What recent guests emphasize

Balanced comfort with modern updates and attentive service

Recent visitors highlight the hotel's clean, comfortable rooms updated with modern decor, along with warm and helpful staff. The indoor/outdoor heated pool and generous breakfast receive frequent mention, making it a pleasant stay for a range of travelers. Some note occasional delays with room service but appreciate the overall hospitality and convenient location.

Guests often praise

  • Cleanliness and comfort of freshly remodeled, spacious rooms
  • Friendly, attentive, and accommodating hotel staff throughout the stay
  • Warm indoor/outdoor heated pool area, described as relaxing and well maintained
  • Complimentary warm chocolate chip cookies at check-in
  • Generous breakfast offering with a variety of hot and cold options served by kind staff

Worth knowing

  • Ongoing construction and upgrades are in progress, impacting some areas
  • Room service and dining orders may experience longer wait times despite good quality food
  • Breakfast may be paid depending on booking; some guests note it as included
  • Located about 1.4 miles from Union University and close to Interstate 40 for easy access
  • Not pet-friendly and does not offer airport shuttle services

Best for

  • Leisure travelers seeking a relaxing stay with pool amenities
  • Visitors looking for a clean and updated hotel near central Jackson and highway access
  • Guests prioritizing friendly and accommodating customer service
  • Families and groups benefiting from kid-friendly facilities and ample parking
  • Those wanting to dine on-site at a contemporary Southern restaurant and bar
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About this property

Welcome to DoubleTree by Hilton Hotel Jackson

DoubleTree by Hilton Hotel Jackson is a modern hotel located just off Interstate 40, approximately 1.4 miles from Union University and a short drive from downtown Jackson, Tennessee. Its convenient position makes it suitable for both business travelers and visitors looking to explore local attractions such as the Casey Jones Home & Railroad Museum and Rusty's TV & Movie Car Museum. The nearby Jackson Regional Airport is about a 12-minute drive, adding to the ease of access.

The property offers a combination of indoor and outdoor heated pools, which guests frequently mention as a highlight. Guest reviews note the comfort and cleanliness of the rooms, many of which have been recently updated to provide a spacious and contemporary feel. The hotel features amenities including free Wi-Fi, air conditioning, a fitness center, business center, and free parking, though it does not offer airport shuttle services or allow pets.

Onsite dining options center around the Twist Grill & Bar, a restaurant praised for attentive service and a menu featuring Southern-style cuisine and seafood. Guests have appreciated the inviting atmosphere of the restaurant and the availability of room service. Breakfast is available on a paid basis, and the hotel maintains a smoke-free environment, with facilities designed to accommodate families and accessible guests.

Reviews generally highlight the friendly and accommodating staff, with several guests pointing out personalized service and shifts made to assist during special circumstances. While some remark on ongoing updates and construction, these improvements aim to enhance the guest experience. The hotel’s rating of 3.9 across over 1,400 reviews reflects a solid reputation among visitors seeking practical comfort and modern conveniences in Jackson.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Paid breakfast
Free parking
Accessible
Indoor and outdoor pool
Air-conditioned
Business center
Room service
Kid-friendly
Restaurant
Fitness center
Bar
Smoke-free

Not available at this property

Pet-friendly
Airport shuttle
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

B
Bre Apr 05, 2026
8.0

This has always been one of my favorite hotels since I was a kid! Mainly because of the indoor outdoor heated pool, but I love the hotel altogether. Staff was very friendly and accommodated my early check-in with no problem. Rooms were nice and bed was comfortable

KF
kk fixit Apr 03, 2026
10

Great hotel..LOVE the new updates..yes..construction is happening..construction & upgrades are necessary in life..our rooms are beautiful, & very comfortable..spacious & very well appointed. BIG LOVE to Chyna for all her help with my rooms, adding rooms, adding nights..etc..all due to the family emergency that brought us here, close to hospital..a respite for family members unable to sleep in a hospital room recliner..& for my wife, who had to fly in alone to Memphis..to have a safe, clean welcome is priceless ..Aimee & Chyna got our rooms straight,,housekeeping brought fresh sheets for us, kept the towels coming. .im very appreciative of the staff here.

SC
Sharon Catlin Mar 19, 2026
10

This is a wonderful hotel. Such a clean place you will be taken care of they also have a great restaurant with delicious food. The waitress that we had really made us feel like we were the only one there. In the morning you get a big breakfast totally included in your stay. Waffles sauage bacon eggs fruit yogurt Danish bagels toast coffee totally filling. We stayed here because it was close to pinson mounds state park and we were glad we did..they also have have a inside outside pool. The warm cookies are the best thank you

JP
Jennifer Poyhonen Mar 17, 2026
10

We stayed one night. Check-in was quick and informative. The room was freshly remodeled and clean. We visited the pool area, but did not use it. It was clean and well stocked with towels. We also utilized the Twist restaurant, but got it to take up to our room. We waited longer than expected, but it was so good! This is a great hotel for Jackson. It's only a <5 minute drive to several restaurants. It's unique and although it's been around for a long time, the updates have kept it modern and beautiful.

RS
R S Feb 28, 2026
10

Remodeled but still has a lot of the charm with the plants and brick planters. Very clean. The pool area is beautiful! It’s indoor/outdoor and heated, very relaxing and clean. The several seating areas in the pool were comfortable and welcoming. The waitresses at breakfast were very kind. Great location.

KN
Kshamata Neupane Feb 18, 2026
10

Overall decent experience as are most places in this Hilton range. The beds are usually always the best part about a Hilton, but this time it was Josten, this young man truly went above and beyond to help out and we were so incredibly thankful for his efforts. My partner and I were having an already difficult day with travels so were exhausted getting to the hotel and so appreciative of his efforts. All in all, would return and stay for the hospitality alone.

M
Mo Feb 08, 2026
10

After a 9 hour drive it was extremely comforting to walk in to a calm and patient environment. Trey greeted me with a warm smile and an even warmer chocolate chip, walnut cookie. Trey was the perfect completion to an inviting ambience after a very long day of driving. Dinner and drink was served by Kat, and Gio and I couldn’t have asked for better service. As Kat served my drinks with like conversation, Gio tended to my every need. For breakfast, I was welcomed with chipper, smiles from Rachel and Jackie. Their attention to detail and genuine care, helped to refresh and rehabilitate me from a long and tedious trip. Thank you Double Tree for choosing amazing staff and making my stay memorable.

RN
Rodney N Dec 25, 2025
10

Came in to get some rest travelling to Buffalo from Texas. From door to room it was a wonderful experience. Friendly staff, spacious rooms and super clean visibly, by smell and the feel of it all. The breakfast staff was great along with the food. Perfect eggs sunny side up potatoes tender perfection. If you are travelling through and need a place to stay, this is where you need to lay your head.

Location & neighborhood

Where you'll find DoubleTree by Hilton Hotel Jackson

Jackson, Tennessee, USA

This contemporary hotel a 2-minute drive from Interstate 40 is 1.4 miles from Union University and a 9-minute drive from central Jackson.

  • Old Hickory Blvd. @ 45 Bypass 9 min Walk
  • Old Hickory Blvd. @ 45 By-pass 8 min Walk
  • Donuts & More (Old Hickory Blvd.) 8 min Walk
  • Jackson Regional Airport 12 min Car · 41 min Transit
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in Tennessee. Distances are rough real-world times, not straight-line.

Casey Jones Home & Railroad Museum 1,301 reviews

Casey Jones Home & Railroad Museum

30 Casey Jones Ln, Jackson, TN 38305, United States

4.5 · Museum
Rusty's TV & Movie Car Museum 590 reviews

Rusty's TV & Movie Car Museum

323 Hollywood Dr, Jackson, TN 38301, United States

4.8 · Museum
Century Farm Winery 284 reviews

Century Farm Winery

1548 Lower Brownsville Rd, Jackson, TN 38301, United States

4.8 · Winery
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